1. free delivery or shipping available with minimum order
2. convenience - we are here to simplify your life and save you time
3. quick and easy reorders
4. quality - only the the best all-natural food and treats for your best friend
5. satisfaction guaranteed - we will do our best to keep you satisfied
6. fresh food - we order monthly - no stale food sitting on shelves for months or even years
7. we are a local Houston business - shop local for personal, friendly service and help support the local Houston economy
1. browse our selection from the comfort of your home
2. place your order on our customer friendly website (if you prefer - call or email us and we will handle placing the order for you!)
3. spend your time doing something fun instead of lugging heavy bags of pet food home from the store!
4. your order is delivered to your door at no extra charge with a minimum order
local delivery is free with a minimum $39 or $49 order - depending on where you are located within our service area
local orders under $39 or $49 will be charged a $5 local delivery fee
we now ship everywhere else in Texas!
fast USPS Priority Mail or UPS shipping with $99 minimum order
$5 flat rate shipping for orders under $99
we typically deliver orders within 1-2 days if you are in local delivery zone 1 - sometimes even the same day!
if you are local delivery zone 2 your order will be delivered on our next weekly delivery day in your area (Saturday or Sunday)
*be sure to place order by Saturday 9 a.m. for delivery on same weekend!
deliveries begin no earlier than 9 AM and are usually completed by 6 PM
it may take longer to deliver everything on exceptionally busy or bad weather days, but we strive to have the last delivery completed by 7 PM
you do not need to be home when we deliver.
if you do not want your order left at the front door, simply provide us with your preference in the "Special Instructions" field during checkout.
deliveries will be left on or near the front door in an inconspicuous place if at all possible
if you prefer a different location, please include this information in the “Special Instructions” field during checkout
we’ll be happy to leave it in the backyard, with a neighbor, or just about anywhere else that you request!
gated communities? yes!
be sure to provide us with any helpful instructions such as gate code, where to park and enter property, if there is someone to leave order with at front desk or if you are not home, etc.
no, we do not ship
our current focus is on the Houston area with personalized delivery using our own vehicles and drivers
we may offer shipping to locations outside of the Houston area at a later date
instead of offering subscriptions that lock you into a delivery schedule that may not always fit your needs
we are featuring Quick Reorder Reminder Emails & Text Messages with a link that takes you to your very own Quick Reorder page
you can quickly and easily reorder any or all items from previous orders
the three items that you order most often are featured as well - no searching for your favorites
you are in full control!
you decide when and how you are charged for each reorder, as well as when each reorder will be delivered
need to add other items to your reorder? no problem!
simply browse our store and add any additional items to the reorder
need to reorder sooner than our reminder email arrives?
simply log in to your account on our website at any time and take advantage of the Quick Reorder feature
please contact us with your concern and we will do our best to find a solution to your satisfaction
we want you and your pets to be happy!
this does not happen very often, but if it does, contact us so we can provide you with an alternative
we want you and your pet to be 100% satisfied!
please click on Contact Us at the top or bottom of our website
we will Go Fetch! an answer for you just as soon as we can