1. free local delivery with $25+ order
2. convenience - we are here to simplify your life and save you time
3. quick and easy reorders
4. quality - only the the best food and treats for your best friend
5. competitive prices - the same or less than you would pay at a retail store
6. satisfaction guaranteed - we will do our best to keep you satisfied
7. fresh food - we replenish our inventory weekly based on orders - no stale food sitting on shelves for months
8. we are a local Houston business - shop local for personal, friendly service and help support the Houston economy
1. browse our selection from the comfort of your home
2. place your order on our customer friendly website (if you prefer - call or email us and we will handle placing the order for you!)
3. spend your time doing something fun instead of lugging heavy bags of pet food home from the store!
4. your order is delivered to your door at no extra charge with a minimum $25 order
local delivery is free with a minimum $25 order within our service area
orders under $25 will be charged a $5 local delivery fee
we deliver on Saturdays and Sundays
deliveries begin no earlier than 9 AM and are usually completed by 5 PM. it may take longer to deliver everything on exceptionally busy days, but we strive to always have the last delivery completed by 7 PM
we find that the majority of our customers prefer weekend deliveries when they are more likely to be home
you do not need to be home when we deliver.
if you do not want your order left at the front door, simply provide us with your preference in the "Special Instructions" field during checkout.
deliveries will be left on or near the front door in an inconspicuous place if at all possible
if you prefer a different location, please include this information in the “Special Instructions” field during checkout
we’ll be happy to leave it in the backyard, with a neighbor, or just about anywhere else that you request!
gated communities? yes!
(please keep in mind that we currently deliver only on weekends - Saturday or Sunday)
be sure to provide us with any helpful instructions such as gate code, where to park and enter property, if there is someone to leave order with at front desk or if you are not home, etc.
no, we do not ship
our current focus is on the Houston area with personalized delivery using our own vehicles and drivers
we may offer shipping to locations outside of the Houston area at a later date
instead of offering subscriptions that lock you into a delivery schedule that may not always fit your needs
we are featuring Quick Reorder Reminder Emails with a link that takes you to your very own Quick Reorder page
you can quickly and easily reorder any or all items from previous orders
the three items that you order most often are featured as well - no searching for your favorites
you are in full control!
you decide when and how you are charged for each reorder, as well as when each reorder will be delivered
need to add other items to your reorder? no problem!
simply browse our store and add any additional items to the reorder
need to reorder sooner than our reminder email arrives?
simply log in to your account on our website at any time and take advantage of the Quick Reorder feature
please contact us with your concern and we will do our best to find a solution to your satisfaction
we want you and your pets to be happy!
this does not happen very often, but if it does, contact us so we can provide you with an alternative
we want you and your pet to be 100% satisfied!
please contact us and we will be happy to check availability
if the brand or item is available through one of our suppliers, we will gladly special order it for you and may even add it to our selection!
if we are out of stock on an item that you ordered and it is unavailable from our suppliers, we will contact you
by phone and/or email to determine how you would prefer for us to proceed.
you can choose whether you would like us to deliver a different item or if you would prefer to wait until we get that item back in stock.
often, we can substitute a different flavor or different size.
if necessary, we can deliver the in stock portion of your order on time and deliver the back ordered product once it becomes available.
our goal is to do whatever it takes to make things right.
please click on Contact Us at the top or bottom of our website
send us a message - or give us a call
we will Go Fetch! an answer for you just as soon as we can